One message with the ice type, the kilos per day and the destination country is usually enough for a model, an FOB price and a lead time. We quote and reply in English, العربية, Español and 中文 — inside twelve hours on working days.
We work Beijing time (UTC+8). If you are in the Gulf, our afternoon is your morning, which is usually the easiest window for both sides.
Shown as your local time when it is 13:00 in Shanghai.
WhatsApp is the fastest route if you have photos of the site or the old machine. Email is better for drawings and spec sheets.